Cache of job #13741633

Job Title

Receptionist

Employer

The Malton Killarney

Location

Kerry

Description

We have an excellent opportunity for an experienced Receptionist to join our team here at The Malton, Killarney. As Front Office Receptionist you will contribute to our Guests first impressions. You will provide a high standard of service to our Guests and contribute to their overall experience from check-in to check-out. Your responsibilities will include: Ensuring that all our Guests receive a warm, friendly, courteous welcome on arrival and throughout their stay. Demonstrating a high level of customer service at all times. Checking our Guests in/out in a timely and efficient manner to ensure a positive experience. Answering calls in a friendly, professional manner, transferring calls to the correct extensions and dealing with requests. Taking reservations correctly, noting any special requests. Receiving cash and credit card payments. Maximising room occupancy and promoting the hotels facilities at all times. Ensuring that billing is accurate. Dealing with any guest complaints efficiently and effectively. Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge. The ideal candidate: Previous experience in a similar role at 4*/5* level. Experience using Front of House Systems, switchboard, Reservations. Ability to work independently and as part of a team. Professionally presented. Excellent communication and interpersonal skills. Fluent English, both verbal and written. Local knowledge. Committed to providing a consistently high standard of customer service. This job originally appeared on RecruitIreland.com.

Date Added

2503 days ago

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